<data xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<row _id="1"><Calendar_Year>2018</Calendar_Year><Month>Apr</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>23869</Count><Handled>23736</Handled><Abandoned>136</Abandoned></row>
<row _id="2"><Calendar_Year>2018</Calendar_Year><Month>Apr</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1630</Count><Handled>1616</Handled><Abandoned>13</Abandoned></row>
<row _id="3"><Calendar_Year>2018</Calendar_Year><Month>Apr</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>368</Count><Handled>343</Handled><Abandoned>20</Abandoned></row>
<row _id="4"><Calendar_Year>2018</Calendar_Year><Month>May</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>19960</Count><Handled>19829</Handled><Abandoned>132</Abandoned></row>
<row _id="5"><Calendar_Year>2018</Calendar_Year><Month>May</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1806</Count><Handled>1802</Handled><Abandoned>4</Abandoned></row>
<row _id="6"><Calendar_Year>2018</Calendar_Year><Month>May</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>367</Count><Handled>365</Handled><Abandoned>2</Abandoned></row>
<row _id="7"><Calendar_Year>2018</Calendar_Year><Month>June</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>14971</Count><Handled>14843</Handled><Abandoned>118</Abandoned></row>
<row _id="8"><Calendar_Year>2018</Calendar_Year><Month>June</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1884</Count><Handled>1877</Handled><Abandoned>7</Abandoned></row>
<row _id="9"><Calendar_Year>2018</Calendar_Year><Month>June</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>342</Count><Handled>335</Handled><Abandoned>7</Abandoned></row>
<row _id="10"><Calendar_Year>2018</Calendar_Year><Month>July</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>12269</Count><Handled>12201</Handled><Abandoned>67</Abandoned></row>
<row _id="11"><Calendar_Year>2018</Calendar_Year><Month>July</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1662</Count><Handled>1653</Handled><Abandoned>7</Abandoned></row>
<row _id="12"><Calendar_Year>2018</Calendar_Year><Month>July</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>287</Count><Handled>277</Handled><Abandoned>6</Abandoned></row>
<row _id="13"><Calendar_Year>2018</Calendar_Year><Month>August</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>14608</Count><Handled>14494</Handled><Abandoned>116</Abandoned></row>
<row _id="14"><Calendar_Year>2018</Calendar_Year><Month>August</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2054</Count><Handled>2019</Handled><Abandoned>5</Abandoned></row>
<row _id="15"><Calendar_Year>2018</Calendar_Year><Month>August</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>263</Count><Handled>256</Handled><Abandoned>7</Abandoned></row>
<row _id="16"><Calendar_Year>2018</Calendar_Year><Month>September</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>15829</Count><Handled>15478</Handled><Abandoned>357</Abandoned></row>
<row _id="17"><Calendar_Year>2018</Calendar_Year><Month>September</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1825</Count><Handled>1809</Handled><Abandoned>16</Abandoned></row>
<row _id="18"><Calendar_Year>2018</Calendar_Year><Month>September</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>308</Count><Handled>264</Handled><Abandoned>41</Abandoned></row>
<row _id="19"><Calendar_Year>2018</Calendar_Year><Month>October</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>14301</Count><Handled>14201</Handled><Abandoned>100</Abandoned></row>
<row _id="20"><Calendar_Year>2018</Calendar_Year><Month>October</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2071</Count><Handled>2066</Handled><Abandoned>5</Abandoned></row>
<row _id="21"><Calendar_Year>2018</Calendar_Year><Month>October</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>295</Count><Handled>240</Handled><Abandoned>55</Abandoned></row>
<row _id="22"><Calendar_Year>2018</Calendar_Year><Month>November</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>12566</Count><Handled>12442</Handled><Abandoned>120</Abandoned></row>
<row _id="23"><Calendar_Year>2018</Calendar_Year><Month>November</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2221</Count><Handled>2208</Handled><Abandoned>12</Abandoned></row>
<row _id="24"><Calendar_Year>2018</Calendar_Year><Month>November</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>241</Count><Handled>226</Handled><Abandoned>15</Abandoned></row>
<row _id="25"><Calendar_Year>2018</Calendar_Year><Month>December</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>7261</Count><Handled>7235</Handled><Abandoned>26</Abandoned></row>
<row _id="26"><Calendar_Year>2018</Calendar_Year><Month>December</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1454</Count><Handled>1451</Handled><Abandoned>3</Abandoned></row>
<row _id="27"><Calendar_Year>2018</Calendar_Year><Month>December</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>169</Count><Handled>167</Handled><Abandoned>2</Abandoned></row>
<row _id="28"><Calendar_Year>2019</Calendar_Year><Month>January</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>11986</Count><Handled>11940</Handled><Abandoned>50</Abandoned></row>
<row _id="29"><Calendar_Year>2019</Calendar_Year><Month>January</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2062</Count><Handled>2051</Handled><Abandoned>11</Abandoned></row>
<row _id="30"><Calendar_Year>2019</Calendar_Year><Month>January</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>296</Count><Handled>282</Handled><Abandoned>8</Abandoned></row>
<row _id="31"><Calendar_Year>2019</Calendar_Year><Month>February</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>9982</Count><Handled>9936</Handled><Abandoned>53</Abandoned></row>
<row _id="32"><Calendar_Year>2019</Calendar_Year><Month>February</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1688</Count><Handled>1681</Handled><Abandoned>7</Abandoned></row>
<row _id="33"><Calendar_Year>2019</Calendar_Year><Month>February</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>294</Count><Handled>286</Handled><Abandoned>8</Abandoned></row>
<row _id="34"><Calendar_Year>2019</Calendar_Year><Month>March</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>7494</Count><Handled>7461</Handled><Abandoned>41</Abandoned></row>
<row _id="35"><Calendar_Year>2019</Calendar_Year><Month>March</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1745</Count><Handled>1732</Handled><Abandoned>13</Abandoned></row>
<row _id="36"><Calendar_Year>2019</Calendar_Year><Month>March</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>249</Count><Handled>244</Handled><Abandoned>5</Abandoned></row>
</data>
